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Our firm view is that a more cost-effective and flexible solution
can be realised by using a 2-tier approach where the delivery channels are designed to leverage
the maximum benefit from the current technology. Further, banks already have substantial
investment in mainframe systems and the mainframe vendors are constantly moving these
accounting applications to more cost-effective hardware platforms.
Our experience in working with a number of major banks over the last 10 years has shown that
having cost-effective and flexible front-end systems which can connect into a number of back-end
applications is the key to meeting business change and regulatory/compliance requirements. These
front-end systems are implemented using IP enabled technologies and provide significant savings
in terms of implementation and ongoing support. The use of browser-based technology enables
the front-end system to operate with a variety of devices. The ability of the front-end system
to interface with a variety of back-end systems is critical in enabling the bank to choose the
best of breed mainframe application for each domain area without having to settle for inferior
monolithic applications. In short, by adapting this approach, banks can achieve true business
agility while delivering business results.
The key features of netvoyager Branch Teller
are: ·
- Very cost effective solution with thin client
workstations and central server running the
business rules ·
- Fully encompasses all front and back office
activities in a single application to enable
flexible resource deployment to minimise queue
lengths while maintaining productivity. ·
- Ability to interface with a large variety
of devices like passbook printers, cheque image
scanners, PIN Pads, card readers, passbook encoders
and MICR · Seamlessly interfaces with a variety
of backend applications like accounting systems,
CRM and CIF ·
- Real-time validation of items resulting in
significant reduction in day 2 activities ·
- Full electronic transfer of item information
to backend systems to eliminate re-keying ·
- Keep the branch and other channels operational
during mainframe offline situations with fully
featured store forward capability. ·
- Provide configurable reports for compliance
and Management Information System ·
- Excellent mechanism for converting sales opportunities,
expanding customer relationships and sign on
new customers ·
- Based on over 10 years of operational experience
in a dynamic business environment like Euro
transition and changeover.
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Our developers have extensive experience and knowledge of integrating
leading edge IP based front counter and back office solutions to derive additional value
from legacy mainframe applications. This benefits our clients by providing leading edge
solutions to create lasting customer loyalty, increased profits and distinct competitive
advantage without the need to throw out the current mainframe applications. We have a
successful track record of executing assignments through all stages of the project
lifecycle from business requirement gathering through design, implementation and support
for large branch networks.
These assignments have completed to budget and schedule while catering for numerous changes
in the requirements. netvoyager has established a centre of excellence for the analysis,
design and implementation of radical front and back office branch applications for small and
large banks. The centre is staffed with a team that has in-depth knowledge of customer facing
Teller interactions, front office devices, designing for customer throughput, variety of
customer interactions (from a simple saving account enquiry to a commercial customer lodging
200 cheques on behalf of another company). Technology domain specialists who enable our clients
to use leading edge IP based technology with their current legacy mainframe systems supplement
this team. The team in the centre of excellence has extensive operational and procedural
experience of the Euro transition. All of our financial applications are designed for
multi-currency operation. We have a fully equipped hardware laboratory providing extensive
operational knowledge and experience of device handling. This includes a variety of devices and
their operational requirements in busy branches. In our applications all devices are controlled
by business rules executing on the server regardless of the client technology (thin client or
browser) to meet rigid security requirements. Examples of devices we have worked with are:
Varied financial document printers including passbook
handling
Card readers
Cheque readers and sorters - MICR and image scanning
PIN Pads with static, session and transaction
key handling
Teller Cash Dispensers (TCDs)
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Our Branch applications (front and back office) have transformed
organisations by enabling them to renew their branch operations resulting in reduced cost and
enhanced service to their customers.
One such engagement included business requirement gathering, design and implementation of a
flexible combined front and back office branch application for a major bank in Ireland that
operates in two currency zones. The use of this application and its subsequent reuse in Account
Management Centres has resulted in significant cost saving for branch operations, enhanced fee
and commission calculations, verifiable branch process to regulatory and compliance requirements
and significant error reduction
- Enabled the staff to balance each branch within 5 minutes of closing resulting in
increased staff productivity
- Provided customers with same day value via electronic links to the mainframe system
- Windows based user interface which is both intuitive and capable of high speed operation
for commercial customers to ensure reduced customer queue lengths
- Enabled significant business process changes during the Euro transition by supporting
date triggered business process changes for the dual and final stages of euro currency
operation.
- Server based architecture resulting in significant reduction in software support and
distribution costs
- Leveraged the banks investment in mainframe systems
For another bank, we have designed and developed a flexible branch application for a customer
who wanted to reduce the support and maintenance cost of the branch application while retaining
the existing mainframe system. The other critical requirement was a unified multi-channel
architecture that would support the Branch, Online and Call centre channels on the same
platform. This multi-channel approach has given significant benefits in terms of development and
support costs.
- Implemented and deployed an extensive and feature rich branch application in record time
- Reused the business rules to provide a secure and robust Online banking application to the
bank in record time
- Enabled the bank to reduce operational costs
- Real-time interface into RFS CICS mainframe using LU6.2
- Windows based intuitive and feature packed branch Teller application
- Interfaced a variety of devices
- Supported significant business processes change such as the euro transition as well as the
introduction of innovative financial products
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