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| Issue Management and Tracking
The netvoyager Helpdesk ensures the efficient management of customer issues using the IBM Rational
Clearquest Repository. All customer issues are logged and tracked through Clearquest which maintains
a complete history of issue status and resolution. As well as ensuring the efficient management of
customer issues, this also allows us to produce comprehensive customer service reports. |
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| Maintenance
Each customer is guaranteed peace of mind in that the netvoyager framework software
underpinning our product range is maintained and updated regularly. This ensures reliable,
cost-effective and future-proofed solutions. |
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| Continuous Improvement
At netvoyager we strive to maintain and improve service levels to our customers. We do this
by using appropriate tools and technology and continually improving our processes through
self-review and feedback from customers. |
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