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Help Desk

Support systems for mission-critical operations are essential. The netvoyager team are experienced in delivering support excellence and personalised guidance to our customer base throughout Europe. Telephone support is available outside normal working hours, providing expert advice and rapid issue resolution.

  • Telephone support, call logging, response monitoring
  • Onsite support
  • Training and mentoring
  • Post-implementation support
  • Continuity of personnel
  • Jointly agreed maintenance and upgrade path
  • Documentation
Issue Management and Tracking

The netvoyager Helpdesk ensures the efficient management of customer issues using the IBM Rational Clearquest Repository. All customer issues are logged and tracked through Clearquest which maintains a complete history of issue status and resolution. As well as ensuring the efficient management of customer issues, this also allows us to produce comprehensive customer service reports.


Each customer is guaranteed peace of mind in that the netvoyager framework software underpinning our product range is maintained and updated regularly. This ensures reliable, cost-effective and future-proofed solutions.

Continuous Improvement

At netvoyager we strive to maintain and improve service levels to our customers. We do this by using appropriate tools and technology and continually improving our processes through self-review and feedback from customers.

Site last updated on March 20, 2008