Reducing Systems Maintenance Costs
netvoyager’s relationship with First Active began when, as with many ‘fat client’ implementations
of client / server technology, First Active wanted to reduce the costs associated with the ongoing
support and maintenance of this environment across the branch network.
Rollout of upgrades to the branch system was cumbersome and time-consuming because the majority of the
Teller software resided on the client causing each client PC to be upgraded individually.
netvoyager implemented a ‘thin client’ architecture with only the software components associated with the
user interface resident on the client. The business logic, data layer and host connectivity components reside
centrally on the branch server, significantly reducing the upgrade and configuration activities needed to
install a new release. This also eases online support issues as the majority of troubleshooting can be carried
out centrally by remote access to the branch server.
Empowering Business Change
As well as reducing systems maintenance costs, First Active wanted a system that was based on a standardised
architecture that was flexible and responsive to change. The existing software had evolved into a largely
proprietary solution with limited knowledge available internally and this was restricting the ability to
respond to business change, both legislative and market-driven.
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