netvoyager delivers a range of sophisticated online services to the customer whilst keeping down the cost of ownership. This is aimed at diverting low value transactions away from the more costly branch and call centre channels. This has put the focus firmly on the Internet to deliver the same service at lower cost.

• Achieve cost-effective implementation of high-volume customer queries such as account transfers, balance enquiries and bill payments.
• Provide a sophisticated online service to customers with consolidated account views across the full range of financial services including current and savings accounts, loans, mortgages and investment accounts.
• Reduce head office administration costs by allowing customers to set up direct debits, standing orders and third party fund transfers online.

Customer security is guaranteed by the highest levels of security and administration functionality including anti-intrusion security, administrator access control, verification of registered users in call centres, automatic generation of authorisation letters and secure PIN docket printing.

netvoyager has successfully worked with its clients in addressing a number of challenges presented by the current infrastructure and maturity of each organisation's multi-channel strategies. The results have been the successful deployment of new technology to achieve business objectives cost effectively:

• Ensuring a consistent look and feel and conformance to corporate standards.
• Rebuilding existing transactions and business rules for the online channel.
• Encapsulation and reuse of business rules and transactions across different channels.

netvoyager’s flexible approach and proven track record in delivering robust, reliable and secure solutions allows us to scale our approach such that it complements and integrates with the existing technology investments of the organisation. netvoyager’s framework software has been deployed at a number of levels across our customer base over the past decade, this has been continually developed to deliver:

• Front-end channel interface with sophisticated web design.
• Connecting the online channel to existing legacy and operational systems, for example Accounting, Management Information Systems, and Customer Relationship Management.
• Fast and cost-effective implementation of high-volume customer queries such as account transfers, balance inquiries and bill payments.

Ensuring successful implementation of online banking solutions for customers relies on meeting a range of needs:

• Functionality
• Administration
• System security
• Performance